From the book · How to Bring AI into Your Company
Sources, note by note
The address of every note in appendix D, chapter by chapter. Where the source is a book or a document with no address, the line says so.
Introduction
- (c00-01) https://openlibrary.org/isbn/9780870210594
- (c00-02) https://newsroom.ibm.com/2025-05-06-ibm-study-ceos-double-down-on-ai-while-navigating-enterprise-hurdles
- (c00-03) https://www.ons.gov.uk/businessindustryandtrade/business/businessservices/articles/artificialintelligenceinukbusinesses/2023to2026
- (c00-04) https://www.youtube.com/watch?v=9RvWcXVaAng · https://www.youtube.com/watch?v=K8v7fdVWYw4
Chapter 1 · What you buy when you buy AI
- (c01-01) https://www.ae-info.org/ae/Acad_Main/News2_Archive/AI%20opportunities%20and%20challenges
- (c01-02) https://www.canlii.org/en/bc/bccrt/doc/2024/2024bccrt149/2024bccrt149.html · https://www.youtube.com/watch?v=aEVqXnwWaig (checked on 13 October 2026: 403 to automated download)
- (c01-03) https://www.youtube.com/watch?v=zjkBMFhNj_g
- (c01-04) https://www.youtube.com/watch?v=zjkBMFhNj_g
- (c01-05) https://sloanreview.mit.edu/article/how-ai-helps-the-best-and-hurts-the-rest/
- (c01-06) https://hai.stanford.edu/assets/files/ai_index_report_2026.pdf · https://www.hbs.edu/ris/Publication%20Files/dell-acqua-et-al-2026-navigating-the-jagged-technological-frontier_5c589c8c-fbb5-458f-b285-c944746cd717.pdf
- (c01-07) https://www.bbc.co.uk/news/technology-68025677
- (c01-08) https://www.youtube.com/watch?v=zjkBMFhNj_g
- (c01-09) https://www.legislation.gov.uk/ukpga/2024/13/section/182 · https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2024/05/ico-warns-organisations-must-not-ignore-data-protection-risks-as-it-concludes-snap-my-ai-chatbot-investigation/
Chapter 2 · Using is not implementing: which rung your company is on
- (c02-01) https://www.youtube.com/watch?v=aEVqXnwWaig
- (c02-02) https://www.cnbc.com/2024/06/17/mcdonalds-to-end-ibm-ai-drive-thru-test.html
- (c02-03) https://www.cnbc.com/2024/06/17/mcdonalds-to-end-ibm-ai-drive-thru-test.html
- (c02-04) https://www.coljohnboyd.com/documents/2018-03__Boyd_John_R__edited_Hammond_Grant_T__A_Discourse_on_Winning_and_Losing.pdf · https://www.coljohnboyd.com/documents/1995-06-28__Boyd_John_R__The_Essence_of_Winning_and_Losing__PPT-PDF.pdf
- (c02-05) https://www.youtube.com/watch?v=9RvWcXVaAng
- (c02-11) https://hai.stanford.edu/assets/files/ai_index_report_2026.pdf
- (c02-06) https://cisr.mit.edu/publication/2024_1201_EnterpriseAIMaturityModel_WeillWoernerSebastian · https://cisr.mit.edu/publication/2025_0801_EnterpriseAIMaturityUpdate_WoernerSebastianWeillKaganer
- (c02-07) https://www.ons.gov.uk/businessindustryandtrade/business/businessservices/articles/artificialintelligenceinukbusinesses/2023to2026
- (c02-09) https://www.rand.org/pubs/research_reports/RRA2680-1.html
Chapter 3 · Your first case, with an owner and two figures
- (c03-01) https://drucker.institute/quote-library/
- (c03-02) https://openlibrary.org/isbn/9780870210594
- (c03-03) (no public address: the author's own work for this book, not published separately)
- (c03-04) https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai-how-organizations-are-rewiring-to-capture-value (checked on 13 October 2026: McKinsey does not answer automated download)
- (c03-05) (no public address: the author's own work for this book, not published separately)
- (c03-06) https://www.youtube.com/watch?v=XSkXzjtaRc0 · https://www.youtube.com/watch?v=KEQjwE7hDjk
- (c03-07) https://www.klarna.com/international/press/klarna-ai-assistant-handles-two-thirds-of-customer-service-chats-in-its-first-month/ · https://www.youtube.com/watch?v=fr78adfAnuA · https://www.youtube.com/watch?v=K8v7fdVWYw4 · https://www.youtube.com/watch?v=QGEdsRlo7sI · https://www.youtube.com/watch?v=yxsv1YKEUQM · https://www.bloomberg.com/news/articles/2017-02-28/jpmorgan-marshals-an-army-of-developers-to-automate-high-finance · https://mitsloan.mit.edu/press/mit-sloan-study-finds-financial-benefits-to-having-a-digitally-savvy-board · https://www.microsoft.com/en/customers/story/1501304071775762777-carmax-retailer-azure-openai-service · https://www.mckinsey.com/capabilities/tech-and-ai/how-we-help-clients/rewiring-the-way-mckinsey-works-with-lilli · https://www.mckinsey.com/about-us/new-at-mckinsey-blog/meet-lilli-our-generative-ai-tool (checked on 13 October 2026: 403 to automated download; McKinsey does not answer automated download)
- (c03-08) https://fortune.com/2025/05/09/klarna-ai-humans-return-on-investment/
- (c03-09) https://www.fsunion.org.au/cba-backflips-on-ai-cuts-but-the-threat-remains/ · https://www.abc.net.au/news/2025-08-21/cba-backtracks-on-ai-job-cuts-as-chatbot-lifts-call-volumes/105679492 (checked on 13 October 2026: 403 to automated download)
- (c03-12) https://www.financialcontent.com/article/bizwire-2026-10-13-strong-roi-for-ai-nearly-3x-more-common-when-companies-measure-growth-versus-efficiency-alone-wharton-gbk-study-finds
Chapter 4 · The cases that work all have the same shape
- (c04-01) https://landing.ai/wp-content/uploads/2020/05/LandingAI_Transformation_Playbook_11-19.pdf
- (c04-02) https://www.madesmarter.uk/resources/blog-how-manufacturers-are-already-using-ai/
- (c04-03) https://www.madesmarter.uk/resources/blog-how-manufacturers-are-already-using-ai/
- (c04-04) https://www.madesmarter.uk/media/iwnbgpcu/cognitive-computing-ai-machine-learning-tech-guide.pdf
- (c04-05) (no public address: the author's own reading of the cases cited in chapter 4, not published)
- (c04-06) https://www.madesmarter.uk/media/iwnbgpcu/cognitive-computing-ai-machine-learning-tech-guide.pdf · https://www.madesmarter.uk/resources/blog-how-manufacturers-are-already-using-ai/
- (c04-07) https://www.youtube.com/watch?v=9RvWcXVaAng
- (c04-08) https://conseil.bpifrance.fr/accelerez-ia/cas-usage/bluetainer
- (c04-10) https://www.gov.uk/government/news/statement-from-roger-taylor-chair-ofqual
- (c04-13) https://hbr.org/2016/10/noise
- (c04-14) https://www.legislation.gov.uk/eur/2016/679/article/22A · https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/artificial-intelligence/guidance-on-ai-and-data-protection/how-do-we-ensure-individual-rights-in-our-ai-systems/ · https://www.legislation.gov.uk/ukpga/2010/15/section/39 · https://eur-lex.europa.eu/eli/reg/2026/1744/oj · https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/artificial-intelligence/guidance-on-ai-and-data-protection/how-do-we-ensure-fairness-in-ai/what-is-the-impact-of-article-22-of-the-uk-gdpr-on-fairness/ (checked on 14 October 2026: EUR-Lex answers 202 to automated download and opens in a browser)
Chapter 5 · Stopping in time is a good result too
- (c05-01) https://openlibrary.org/isbn/9780870210594
- (c05-02) https://www.technologyreview.com/2025/06/11/1118233/amsterdam-fair-welfare-ai-discriminatory-algorithms-failure/
- (c05-03) https://www.technologyreview.com/2025/06/11/1118233/amsterdam-fair-welfare-ai-discriminatory-algorithms-failure/
- (c05-04) https://www.technologyreview.com/2025/06/11/1118233/amsterdam-fair-welfare-ai-discriminatory-algorithms-failure/
- (c05-05) (no public address: the author's own work for this book, not published separately)
- (c05-06) (no public address: the author's own work for this book, not published separately)
- (c05-07) https://hbr.org/2007/09/performing-a-project-premortem
- (c05-08) https://www.journalism.co.uk/what-the-financial-times-learned-from-experimenting-with-ai/
- (c05-10) https://www.gartner.com/en/newsroom/press-releases/2024-07-29-gartner-predicts-30-percent-of-generative-ai-projects-will-be-abandoned-after-proof-of-concept-by-end-of-2025 · https://www.gartner.com/en/articles/genai-project-failure (checked on 13 October 2026: 403 to automated download)
- (c05-11) https://www.spglobal.com/market-intelligence/en/news-insights/research/ai-experiences-rapid-adoption-but-with-mixed-outcomes-highlights-from-vote-ai-machine-learning (checked on 13 October 2026: 403 to automated download)
Chapter 6 · What it costs with 500 users, and the 7 questions for the supplier
- (c06-01) https://www.bain.com/insights/how-token-economics-will-change-opex/
- (c06-02) https://conseil.bpifrance.fr/accelerez-ia/cas-usage/cisteme
- (c06-03) https://conseil.bpifrance.fr/accelerez-ia/cas-usage/diadem
- (c06-04) https://conseil.bpifrance.fr/accelerez-ia/cas-usage/cisteme · https://conseil.bpifrance.fr/accelerez-ia/cas-usage/diadem
- (c06-05) https://www.ons.gov.uk/businessindustryandtrade/business/businessservices/articles/artificialintelligenceinukbusinesses/2023to2026 · https://www.ons.gov.uk/businessindustryandtrade/business/businessservices/bulletins/businessinsightsandimpactontheukeconomy/latest · https://www.bankofengland.co.uk/report/2024/artificial-intelligence-in-uk-financial-services-2024 · https://www.ons.gov.uk/peoplepopulationandcommunity/wellbeing/bulletins/publicopinionsandsocialtrendsgreatbritain/june2026 · https://www.ons.gov.uk/businessindustryandtrade/business/businessservices/bulletins/businessinsightsandimpactontheukeconomy/8october2026
- (c06-06) https://www.cio.com/article/3850763/88-of-ai-pilots-fail-to-reach-production-but-thats-not-all-on-it.html · https://menlovc.com/perspective/2025-the-state-of-generative-ai-in-the-enterprise/
- (c06-07) (no public address: the author's own work for this book, not published separately)
- (c06-08) https://www.bain.com/insights/how-token-economics-will-change-opex/
- (c06-09) https://www.youtube.com/watch?v=XSkXzjtaRc0
- (c06-10) https://kpmg.com/us/en/media/news/q2-ai-pulse-2026.html · https://kpmg.com/us/en/media/news/q3-ai-pulse-2026.html
- (c06-13) https://www.gartner.com/en/newsroom/press-releases/2024-10-21-gartner-identifies-four-emerging-challenges-to-delivering-value-from-ai-safely-and-at-scale (checked on 13 October 2026: 403 to automated download)
- (c06-16) https://www.ons.gov.uk/businessindustryandtrade/business/businessservices/bulletins/businessinsightsandimpactontheukeconomy/latest · https://www.ons.gov.uk/businessindustryandtrade/business/businessservices/bulletins/businessinsightsandimpactontheukeconomy/8october2026
Chapter 7 · All the AI your company already uses, even if nobody decided it
- (c07-01) https://www.theregister.com/2023/05/02/samsung_generative_ai_ban/
- (c07-12) https://www.theregister.com/2023/05/02/samsung_generative_ai_ban/
- (c07-02) https://www.theregister.com/2023/05/02/samsung_generative_ai_ban/
- (c07-03) https://www.ons.gov.uk/peoplepopulationandcommunity/wellbeing/bulletins/publicopinionsandsocialtrendsgreatbritain/june2026
- (c07-04) https://mlq.ai/media/quarterly_decks/v0.1_State_of_AI_in_Business_2025_Report.pdf
- (c07-05) https://www.ons.gov.uk/economy/nationalaccounts/satelliteaccounts/methodologies/measuringartificialintelligenceintheukeconomyusingathematicaccount
- (c07-06) https://kpmg.com/kpmg-us/content/dam/kpmg/pdf/2025/trust-attitudes-artificial-intelligence-global-report.pdf · https://kpmg.com/kpmg-us/content/dam/kpmg/pdf/2025/trust-attitudes-artificial-intelligence-executive-summary.pdf
- (c07-08) https://www.ons.gov.uk/businessindustryandtrade/business/businessservices/articles/artificialintelligenceinukbusinesses/2023to2026
- (c07-09) https://www.garanteprivacy.it/home/docweb/-/docweb-display/docweb/9874751
- (c07-10) https://openai.com/enterprise-privacy/ · https://privacy.claude.com/en/articles/7996868-is-my-data-used-for-model-training · https://learn.microsoft.com/en-us/copilot/microsoft-365/microsoft-365-copilot-privacy · https://knowledge.workspace.google.com/admin/generative-ai/generative-ai-in-google-workspace-privacy-hub (checked on 13 October 2026: 403 to automated download)
Chapter 8 · AI opens what your employee's keys open
- (c08-01) https://www.youtube.com/watch?v=K8v7fdVWYw4
- (c08-02) https://www.computerworld.com/article/3542000/microsoft-365-copilot-rollouts-slowed-by-data-security-roi-concerns.html
- (c08-03) https://www.computerworld.com/article/3542000/microsoft-365-copilot-rollouts-slowed-by-data-security-roi-concerns.html
- (c08-04) https://www.computerworld.com/article/3542000/microsoft-365-copilot-rollouts-slowed-by-data-security-roi-concerns.html
- (c08-16) https://www.computerworld.com/article/3542000/microsoft-365-copilot-rollouts-slowed-by-data-security-roi-concerns.html
- (c08-05) https://www.gov.uk/government/publications/ai-playbook-for-the-uk-government · https://assets.publishing.service.gov.uk/media/67aca2f7e400ae62338324bd/AI_Playbook_for_the_UK_Government__12_02_.pdf
- (c08-06) https://www.youtube.com/watch?v=yxsv1YKEUQM · https://www.osohq.com/research · https://www.cyera.com/research/96-of-enterprise-permissions-go-unused-ai-agents-wont-leave-them-that-way
- (c08-07) https://www.iso.org/standard/87195.html (checked on 13 October 2026: 403 to automated download)
- (c08-08) https://www.gartner.com/en/newsroom/press-releases/2025-02-26-lack-of-ai-ready-data-puts-ai-projects-at-risk (checked on 13 October 2026: 403 to automated download)
- (c08-17) https://www.legislation.gov.uk/ukpga/2018/12/section/3
- (c08-09) https://openai.com/enterprise-privacy/ · https://privacy.claude.com/en/articles/7996868-is-my-data-used-for-model-training · https://learn.microsoft.com/en-us/copilot/microsoft-365/microsoft-365-copilot-privacy · https://knowledge.workspace.google.com/admin/generative-ai/generative-ai-in-google-workspace-privacy-hub (checked on 13 October 2026: 403 to automated download)
- (c08-10) https://openai.com/enterprise-privacy/ · https://privacy.claude.com/en/articles/7996868-is-my-data-used-for-model-training (checked on 13 October 2026: 403 to automated download)
- (c08-11) https://www.wiz.io/blog/38-terabytes-of-private-data-accidentally-exposed-by-microsoft-ai-researchers
- (c08-12) https://www.ncsc.gov.uk/blog-post/prompt-injection-is-not-sql-injection
- (c08-13) https://www.gov.uk/government/publications/ai-playbook-for-the-uk-government · https://www.judiciary.uk/guidance-and-resources/artificial-intelligence-ai-judicial-guidance-october-2025/ · https://assets.publishing.service.gov.uk/media/67aca2f7e400ae62338324bd/AI_Playbook_for_the_UK_Government__12_02_.pdf
- (c08-14) https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/artificial-intelligence/guidance-on-ai-and-data-protection/what-do-we-need-to-know-about-accuracy-and-statistical-accuracy/ · https://www.legislation.gov.uk/ukpga/2018/12/section/3
Chapter 9 · The 5 clauses that protect you when you sign
- (c09-01) https://www.theregister.com/2025/07/18/llm_products_terms_of_service/ · https://wetransfer.com/blog/story/wetransfer-terms-of-service-changes-july-2025
- (c09-02) https://www.theregister.com/2025/07/18/llm_products_terms_of_service/
- (c09-09) https://www.theregister.com/2025/07/18/llm_products_terms_of_service/
- (c09-03) https://www.legislation.gov.uk/eur/2016/679/article/28 · https://www.gov.uk/government/publications/responsible-ai-in-recruitment-guide/responsible-ai-in-recruitment · https://caselaw.nationalarchives.gov.uk/ewca/civ/2020/1058
- (c09-04) https://techcrunch.com/2024/05/17/slack-under-attack-over-sneaky-ai-training-policy/
- (c09-05) https://www.legislation.gov.uk/ukpga/2010/15/section/39 · https://www.legislation.gov.uk/ukpga/2010/15/section/109
- (c09-07) https://www.gov.uk/cma-cases/cloud-services-market-investigation · https://www.gov.uk/government/news/cma-announces-package-of-actions-on-business-software-and-cloud-services · https://www.gov.uk/government/news/cma-launches-strategic-market-status-investigation-into-microsofts-business-software-ecosystem
- (c09-08) https://www.legislation.gov.uk/eur/2016/679/article/28
Chapter 10 · When AI decides about a person: what already binds you
- (c10-01) https://caselaw.nationalarchives.gov.uk/ewca/civ/2020/1058
- (c10-02) https://ico.org.uk/media2/woalogoc/20240219-serco-leisure-operating-limited-en.pdf · https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2024/02/ico-orders-serco-leisure-to-stop-using-facial-recognition-technology/
- (c10-03) https://ico.org.uk/media2/woalogoc/20240219-serco-leisure-operating-limited-en.pdf
- (c10-22) https://ico.org.uk/media2/woalogoc/20240219-serco-leisure-operating-limited-en.pdf
- (c10-04) https://ico.org.uk/media2/woalogoc/20240219-serco-leisure-operating-limited-en.pdf
- (c10-05) https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/artificial-intelligence/guidance-on-ai-and-data-protection/how-do-we-ensure-individual-rights-in-our-ai-systems/ · https://www.legislation.gov.uk/eur/2016/679/article/22A · https://www.legislation.gov.uk/eur/2016/679/article/35 · https://www.legislation.gov.uk/ukpga/2010/15/section/39 · https://eur-lex.europa.eu/eli/reg/2026/1744/oj · https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/artificial-intelligence/guidance-on-ai-and-data-protection/how-do-we-ensure-fairness-in-ai/what-is-the-impact-of-article-22-of-the-uk-gdpr-on-fairness/ (checked on 14 October 2026: EUR-Lex answers 202 to automated download and opens in a browser)
- (c10-06) https://www.legislation.gov.uk/eur/2016/679/article/22A · https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/artificial-intelligence/guidance-on-ai-and-data-protection/how-do-we-ensure-individual-rights-in-our-ai-systems/ · https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2026/03/automated-decisions-can-streamline-the-hiring-process-with-the-right-safeguards-in-place/ · https://ico.org.uk/about-the-ico/what-we-do/our-plans-for-new-and-updated-guidance/technology/
- (c10-07) https://publications.parliament.uk/pa/jt5902/jtselect/jtrights/160/report.html · https://eur-lex.europa.eu/eli/reg/2026/1744/oj · https://www.legislation.gov.uk/eur/2016/679/article/35 · https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2024/02/ico-orders-serco-leisure-to-stop-using-facial-recognition-technology/ · https://committees-api.parliament.uk/api/Publications/54971/Document/304882/OriginalFormat · https://ico.org.uk/media2/migrated/4021971/biometrics-foresight-report.pdf (checked on 14 October 2026: 403 to automated download; EUR-Lex answers 202 to automated download and opens in a browser)
- (c10-08) https://www.gov.uk/government/consultations/ai-regulation-a-pro-innovation-approach-policy-proposals/outcome/a-pro-innovation-approach-to-ai-regulation-government-response · https://eur-lex.europa.eu/eli/reg/2024/1689/oj (checked on 14 October 2026: EUR-Lex answers 202 to automated download and opens in a browser)
- (c10-09) https://www.gov.uk/government/speeches/the-kings-speech-2026 · https://bills.parliament.uk/bills/3942 · https://publications.parliament.uk/pa/jt5902/jtselect/jtrights/160/report.html · https://bills-api.parliament.uk/api/v1/Bills?SearchTerm=artificial%20intelligence&Take=20 · https://committees-api.parliament.uk/api/Publications/54971/Document/304882/OriginalFormat (checked on 14 October 2026: 403 to automated download)
- (c10-10) https://eur-lex.europa.eu/eli/reg/2024/1689/oj · https://www.legislation.gov.uk/eur/2016/679/article/28 · https://www.legislation.gov.uk/ukpga/2010/15/section/39 · https://www.legislation.gov.uk/ukpga/2010/15/section/109 (checked on 14 October 2026: EUR-Lex answers 202 to automated download and opens in a browser)
- (c10-11) https://www.legislation.gov.uk/ukpga/1996/18/section/1 · https://www.legislation.gov.uk/eur/2016/679/article/13 · https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/employment/monitoring-workers/data-protection-and-monitoring-workers/ · https://www.legislation.gov.uk/eur/2016/679/chapter/III/section/1
- (c10-13) https://www.gov.uk/government/consultations/make-work-pay-workplace-monitoring-technologies
- (c10-14) https://www.legislation.gov.uk/eur/2016/679/article/22A · https://www.legislation.gov.uk/eur/2016/679/article/22B · https://www.legislation.gov.uk/eur/2016/679/article/22C
- (c10-15) https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/artificial-intelligence/guidance-on-ai-and-data-protection/how-do-we-ensure-individual-rights-in-our-ai-systems/
- (c10-16) https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2026/03/automated-decisions-can-streamline-the-hiring-process-with-the-right-safeguards-in-place/ · https://ico.org.uk/about-the-ico/what-we-do/recruitment-rewired/
- (c10-17) https://www.theguardian.com/technology/2018/oct/10/amazon-hiring-ai-gender-bias-recruiting-engine
- (c10-19) https://www.equalityhumanrights.com/sites/default/files/2024/Equality%20and%20Human%20Rights%20Commission%20Annual%20Report%20and%20Accounts%202023-2024.pdf
- (c10-20) https://www.autoriteitpersoonsgegevens.nl/uploads/imported/boetebesluit_belastingdienst.pdf · https://www.autoriteitpersoonsgegevens.nl/actueel/boete-belastingdienst-voor-discriminerende-en-onrechtmatige-werkwijze
- (c10-21) https://www.legislation.gov.uk/ukpga/2018/12/section/3 · https://www.legislation.gov.uk/ukpga/2025/18/contents · https://www.legislation.gov.uk/eur/2016/679/article/22A · https://www.legislation.gov.uk/eur/2016/679/chapter/III/section/1 · https://www.legislation.gov.uk/uksi/2026/425/made · https://www.legislation.gov.uk/ukpga/2018/12/section/164A · https://www.legislation.gov.uk/uksi/2026/1015/made · https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2026/03/automated-decisions-can-streamline-the-hiring-process-with-the-right-safeguards-in-place/ · https://www.gov.uk/government/consultations/make-work-pay-workplace-monitoring-technologies · https://eur-lex.europa.eu/eli/reg/2026/1744/oj · https://www.legislation.gov.uk/uksi/2026/82/pdfs/uksi_20260082_en.pdf · https://www.legislation.gov.uk/uksi/2026/425/pdfs/uksi_20260425_en.pdf · https://www.legislation.gov.uk/uksi/2026/1015/pdfs/uksi_20261015_en.pdf (checked on 14 October 2026: EUR-Lex answers 202 to automated download and opens in a browser)
Chapter 11 · Who inspects you tomorrow, and how you win
- (c11-01) https://www.judiciary.uk/judgments/ayinde-v-london-borough-of-haringey-and-al-haroun-v-qatar-national-bank/ · https://www.judiciary.uk/wp-content/uploads/2025/06/Ayinde-v-London-Borough-of-Haringey-and-Al-Haroun-v-Qatar-National-Bank.pdf
- (c11-19) https://www.judiciary.uk/judgments/ayinde-v-london-borough-of-haringey-and-al-haroun-v-qatar-national-bank/ · https://www.judiciary.uk/wp-content/uploads/2025/06/Ayinde-v-London-Borough-of-Haringey-and-Al-Haroun-v-Qatar-National-Bank.pdf
- (c11-02) https://www.judiciary.uk/judgments/ayinde-v-london-borough-of-haringey-and-al-haroun-v-qatar-national-bank/ · https://www.judiciary.uk/wp-content/uploads/2025/06/Ayinde-v-London-Borough-of-Haringey-and-Al-Haroun-v-Qatar-National-Bank.pdf
- (c11-03) https://www.gov.uk/government/consultations/ai-regulation-a-pro-innovation-approach-policy-proposals/outcome/a-pro-innovation-approach-to-ai-regulation-government-response · https://www.gov.uk/government/publications/regulators-strategic-approaches-to-ai/regulators-strategic-approaches-to-ai · https://www.gov.uk/government/news/tackling-ai-security-risks-to-unleash-growth-and-deliver-plan-for-change · https://committees-api.parliament.uk/api/Publications/54971/Document/304882/OriginalFormat
- (c11-04) https://www.dataprotection.ie/en/news-media/press-releases/data-protection-commission-opens-investigation-x-xiuc
- (c11-05) https://www.legislation.gov.uk/uksi/2026/1015/made · https://www.legislation.gov.uk/ukpga/2018/12/section/157 · https://www.legislation.gov.uk/ukpga/2010/15/section/39 · https://www.equalityhumanrights.com/sites/default/files/2024/Equality%20and%20Human%20Rights%20Commission%20Annual%20Report%20and%20Accounts%202023-2024.pdf · https://www.legislation.gov.uk/ukpga/2024/13/section/182 · https://www.gov.uk/government/publications/regulators-strategic-approaches-to-ai/regulators-strategic-approaches-to-ai · https://www.fca.org.uk/publication/corporate/ai-update.pdf · https://www.legislation.gov.uk/ukpga/2010/15/section/124
- (c11-06) https://www.legislation.gov.uk/ukpga/2018/12/section/164A · https://ico.org.uk/about-the-ico/our-information/annual-reports/information-commissioners-annual-report-202526/performance-overview/
- (c11-07) https://ico.org.uk/media2/ybsi5n0j/ico-annual-report-202527.pdf
- (c11-08) https://www.legislation.gov.uk/eur/2016/679/article/30 · https://www.legislation.gov.uk/eur/2016/679/article/35 · https://www.legislation.gov.uk/eur/2016/679/article/13 · https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/artificial-intelligence/guidance-on-ai-and-data-protection/how-do-we-ensure-individual-rights-in-our-ai-systems/ · https://www.legislation.gov.uk/eur/2016/679/article/28 · https://www.legislation.gov.uk/ukpga/2018/12/section/164A · https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/accountability-and-governance/data-protection-impact-assessments-dpias/examples-of-processing-likely-to-result-in-high-risk/
- (c11-09) https://www.judiciary.uk/judgments/ayinde-v-london-borough-of-haringey-and-al-haroun-v-qatar-national-bank/ · https://www.judiciary.uk/wp-content/uploads/2025/06/Ayinde-v-London-Borough-of-Haringey-and-Al-Haroun-v-Qatar-National-Bank.pdf
- (c11-11) https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2024/07/essex-school-reprimanded-after-using-facial-recognition-technology-for-canteen-payments/
- (c11-12) https://www.edpb.europa.eu/news/national-news/2026/dutch-dpa-fines-uber-eur-824-990-000-unlawful-automated-decision-making-and-insufficient_en
- (c11-16) https://www.ukas.com/resources/latest-news/ukas-grants-first-aims-accreditation/ · https://www.gov.uk/government/speeches/the-kings-speech-2026
- (c11-17) https://www.legislation.gov.uk/ukpga/2018/12/section/157 · https://www.legislation.gov.uk/ukpga/2024/13/section/182 · https://www.legislation.gov.uk/ukpga/2010/15/section/39 · https://eur-lex.europa.eu/eli/reg/2024/1689/oj (checked on 14 October 2026: EUR-Lex answers 202 to automated download and opens in a browser)
- (c11-18) https://www.legislation.gov.uk/ukpga/2018/12/section/164A · https://www.legislation.gov.uk/eur/2016/679/chapter/III/section/1 · https://ico.org.uk/media2/ybsi5n0j/ico-annual-report-202527.pdf
Chapter 12 · Making AI show in the profit and loss account
- (c12-01) https://srinstitute.utoronto.ca/news/power-and-prediction-avi-goldfarb-on-the-disruptive-economics-of-ai
- (c12-02) https://metr.org/blog/2025-07-10-early-2025-ai-experienced-os-dev-study/
- (c12-03) https://metr.org/blog/2025-07-10-early-2025-ai-experienced-os-dev-study/
- (c12-04) https://metr.org/blog/2025-07-10-early-2025-ai-experienced-os-dev-study/
- (c12-05) https://metr.org/blog/2025-07-10-early-2025-ai-experienced-os-dev-study/
- (c12-06) https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai (checked on 13 October 2026: McKinsey does not answer automated download)
- (c12-07) https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai-how-organizations-are-rewiring-to-capture-value (checked on 13 October 2026: McKinsey does not answer automated download)
- (c12-08) https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai (checked on 13 October 2026: McKinsey does not answer automated download)
- (c12-09) https://www.bcg.com/publications/2025/closing-the-ai-impact-gap (checked on 13 October 2026: 403 to automated download)
- (c12-10) https://www.bcg.com/publications/2026/ai-at-work-why-strategy-matters-more-than-tools (checked on 13 October 2026: 403 to automated download)
- (c12-11) https://www.youtube.com/watch?v=KYGyvIjI2Vk · https://writer.com/blog/enterprise-ai-adoption-survey-results-press-release/ · https://www.youtube.com/watch?v=XSkXzjtaRc0 · https://www.youtube.com/watch?v=KEQjwE7hDjk
- (c12-12) https://www.personneltoday.com/hr/ikea-interior-design-training/
- (c12-13) https://www.youtube.com/watch?v=KEQjwE7hDjk
- (c12-14) https://www.youtube.com/watch?v=KEQjwE7hDjk
- (c12-15) https://www.cnbc.com/2025/04/07/shopify-ceo-prove-ai-cant-do-jobs-before-asking-for-more-headcount.html
- (c12-21) https://www.oneusefulthing.org/p/co-existence-and-the-end-of-co-intelligence
Chapter 13 · If your reviewer never disagrees, the machine decides
- (c13-01) https://openlibrary.org/isbn/9780870210594
- (c13-02) https://www.businessinsider.com/replit-ceo-apologizes-ai-coding-tool-delete-company-database-2025-7
- (c13-03) https://fortune.com/2025/07/23/ai-coding-tool-replit-wiped-database-called-it-a-catastrophic-failure/
- (c13-04) https://fortune.com/2025/07/23/ai-coding-tool-replit-wiped-database-called-it-a-catastrophic-failure/
- (c13-05) https://fortune.com/2025/07/23/ai-coding-tool-replit-wiped-database-called-it-a-catastrophic-failure/
- (c13-06) https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/artificial-intelligence/guidance-on-ai-and-data-protection/how-do-we-ensure-individual-rights-in-our-ai-systems/
- (c13-07) https://armypubs.army.mil/epubs/DR_pubs/DR_a/ARN34403-ADP_6-0-000-WEB-3.pdf · https://emad.defensa.gob.es/Galerias/CCDC/files/PDC-01_A_Doctrina_empleo_FAS.pdf
- (c13-08) https://hbr.org/2026/03/to-scale-ai-agents-successfully-think-of-them-like-team-members
- (c13-09) https://www.oneusefulthing.org/p/agency-and-agents
- (c13-11) https://apps.dtic.mil/sti/pdfs/ADA199492.pdf
- (c13-13) https://www.cnbc.com/2025/09/02/salesforce-ceo-confirms-4000-layoffs-because-i-need-less-heads-with-ai.html
- (c13-14) https://www.cnbc.com/2025/09/02/salesforce-ceo-confirms-4000-layoffs-because-i-need-less-heads-with-ai.html
- (c13-16) https://www.gartner.com/en/newsroom/press-releases/2025-06-25-gartner-predicts-over-40-percent-of-agentic-ai-projects-will-be-canceled-by-end-of-2027 (checked on 13 October 2026: 403 to automated download)
- (c13-17) https://www.linkedin.com/pulse/enfoque-agile-operational-safety-en-el-ejercicio-sky-alejandro-a--6xhmf/
- (c13-10) https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/artificial-intelligence/guidance-on-ai-and-data-protection/how-do-we-ensure-individual-rights-in-our-ai-systems/ · https://www.legislation.gov.uk/eur/2016/679/article/22A
Chapter 14 · The AI training each profile needs
- (c14-01) https://www.gsb.stanford.edu/insights/co-intelligence-ai-masterclass-ethan-mollick
- (c14-02) https://www.gov.uk/government/publications/microsoft-365-copilot-experiment-cross-government-findings-report
- (c14-03) https://www.gov.uk/government/publications/microsoft-365-copilot-experiment-cross-government-findings-report
- (c14-04) https://www.gov.uk/government/publications/an-evaluation-of-dwps-microsoft-copilot-365-trial
- (c14-05) https://www.gov.uk/government/publications/an-evaluation-of-dwps-microsoft-copilot-365-trial
- (c14-06) https://eur-lex.europa.eu/eli/reg/2026/1744/oj (checked on 14 October 2026: EUR-Lex answers 202 to automated download and opens in a browser)
- (c14-07) https://eur-lex.europa.eu/eli/reg/2026/1744/oj (checked on 14 October 2026: EUR-Lex answers 202 to automated download and opens in a browser)
- (c14-08) https://eur-lex.europa.eu/eli/reg/2026/1744/oj · https://www.gov.uk/government/consultations/ai-regulation-a-pro-innovation-approach-policy-proposals/outcome/a-pro-innovation-approach-to-ai-regulation-government-response (checked on 14 October 2026: EUR-Lex answers 202 to automated download and opens in a browser)
- (c14-09) (no public address: the author's own proposal, not a published framework)
- (c14-10) https://doi.org/10.1037/apl0000241
- (c14-11) https://www.gallup.com/workplace/694682/manager-support-drives-employee-adoption.aspx
- (c14-12) https://www.oneusefulthing.org/p/making-ai-work-leadership-lab-and
- (c14-13) https://www.gov.uk/government/publications/ai-playbook-for-the-uk-government · https://assets.publishing.service.gov.uk/media/67aca2f7e400ae62338324bd/AI_Playbook_for_the_UK_Government__12_02_.pdf
- (c14-16) https://www.gov.uk/government/publications/microsoft-365-copilot-experiment-cross-government-findings-report
- (c14-17) https://www.nber.org/papers/w22951 · https://doi.org/10.1093/qje/qjx049 (checked on 13 October 2026: DOI registered; the publisher answers 403 to automated download)
- (c14-19) https://www.gov.uk/government/publications/an-evaluation-of-dwps-microsoft-copilot-365-trial
- (c14-14) https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/artificial-intelligence/guidance-on-ai-and-data-protection/how-do-we-ensure-individual-rights-in-our-ai-systems/ · https://eur-lex.europa.eu/eli/reg/2026/1744/oj (checked on 14 October 2026: EUR-Lex answers 202 to automated download and opens in a browser)
Chapter 15 · Eighteen minutes a month that hold it all together
- (c15-01) https://www.linkedin.com/pulse/enfoque-agile-operational-safety-en-el-ejercicio-sky-alejandro-a--6xhmf/
- (c15-02) https://www.linkedin.com/pulse/enfoque-agile-operational-safety-en-el-ejercicio-sky-alejandro-a--6xhmf/
- (c15-03) http://www.victoryprinciples.com/wp-content/uploads/2009/07/tc-25-20-ldrs-guide-aars.pdf (third-party copy; no official copy online)
- (c15-04) https://doi.org/10.1177/0018720812448394 (checked on 13 October 2026: DOI registered; the publisher answers 403 to automated download)
- (c15-05) https://hbr.org/2005/07/learning-in-the-thick-of-it
- (c15-06) https://www.legislation.gov.uk/ukpga/2006/46/section/174
- (c15-09) https://doi.org/10.1177/0956797614524255 · https://doi.org/10.1177/1745691615577794 (checked on 13 October 2026: DOI registered; the publisher answers 403 to automated download)
- (c15-10) https://doi.org/10.1037/apl0000821
- (c15-11) https://doi.org/10.1037/0021-9010.90.5.857
Chapter 16 · When AI fails: learning without looking for culprits
- (c16-01) https://skybrary.aero/sites/default/files/bookshelf/2558.pdf
- (c16-02) https://data.parliament.uk/DepositedPapers/Files/DEP2025-0465/2025-07-07-_HC_1119-_Post_Office_Horizon_IT_Inquiry_Report_Volume_1.pdf
- (c16-03) https://data.parliament.uk/DepositedPapers/Files/DEP2025-0465/2025-07-07-_HC_1119-_Post_Office_Horizon_IT_Inquiry_Report_Volume_1.pdf
- (c16-04) https://data.parliament.uk/DepositedPapers/Files/DEP2025-0465/2025-07-07-_HC_1119-_Post_Office_Horizon_IT_Inquiry_Report_Volume_1.pdf
- (c16-05) https://data.parliament.uk/DepositedPapers/Files/DEP2025-0465/2025-07-07-_HC_1119-_Post_Office_Horizon_IT_Inquiry_Report_Volume_1.pdf
- (c16-06) https://data.parliament.uk/DepositedPapers/Files/DEP2025-0465/2025-07-07-_HC_1119-_Post_Office_Horizon_IT_Inquiry_Report_Volume_1.pdf
- (c16-07) https://www.gov.uk/government/publications/post-office-horizon-system-offences-bill-supporting-documents/horizon-scandal-factsheet-post-office-horizon-system-offences-bill
- (c16-08) https://skybrary.aero/bookshelf/roadmap-just-culture-enhancing-safety-environment
- (c16-09) https://www.legislation.gov.uk/eur/2014/376/article/2
- (c16-10) https://web.mit.edu/curhan/www/docs/Articles/15341_Readings/Organizational_Learning_and_Change/Edmondson_1999_Psychological_safety.pdf
- (c16-13) https://www.youtube.com/watch?v=aEVqXnwWaig
- (c16-14) https://www.penguinrandomhouse.com/books/741805/co-intelligence-by-ethan-mollick/ · https://www.oneusefulthing.org/p/making-ai-work-leadership-lab-and
- (c16-16) https://www.linkedin.com/pulse/enfoque-agile-operational-safety-en-el-ejercicio-sky-alejandro-a--6xhmf/
- (c16-11) https://www.legislation.gov.uk/eur/2014/376/article/2
Chapter 17 · What you do on Monday
- (c17-01) https://www.aboutamazon.com/news/company-news/2016-letter-to-shareholders
- (c17-02) https://s2.q4cdn.com/299287126/files/doc_financials/annual/2015-Letter-to-Shareholders.PDF
- (c17-03) (no public address: the course's own work («How to Bring AI into Your Company»); the sources for each line are in chapters 3 to 16)
- (c17-04) https://www.aboutamazon.com/news/company-news/2016-letter-to-shareholders
- (c17-05) https://www.youtube.com/watch?v=fr78adfAnuA
- (c17-06) https://www.iese.edu/es/insight/articulos/amparo-moraleda-airbus-ia-gobierno-corporativo/
- (c17-07) https://www.iese.edu/es/insight/articulos/amparo-moraleda-airbus-ia-gobierno-corporativo/
- (c17-08) https://cisr.mit.edu/publication/2024_1201_EnterpriseAIMaturityModel_WeillWoernerSebastian · https://cisr.mit.edu/publication/2025_0801_EnterpriseAIMaturityUpdate_WoernerSebastianWeillKaganer
Appendix C · The tools, book version
- (apC-01) https://www.legislation.gov.uk/eur/2016/679/article/13 · https://www.legislation.gov.uk/eur/2016/679/chapter/III/section/1 · https://www.legislation.gov.uk/ukpga/2018/12/section/164A · https://www.legislation.gov.uk/ukpga/1996/18/section/1
- (apC-02) https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/artificial-intelligence/guidance-on-ai-and-data-protection/ai-and-data-protection-risk-toolkit/ · https://www.gov.uk/government/consultations/ai-management-essentials-tool · https://eur-lex.europa.eu/eli/reg/2024/1689/oj (checked on 14 October 2026: EUR-Lex answers 202 to automated download and opens in a browser)
- (apC-03) https://www.gov.uk/government/speeches/the-kings-speech-2026 · https://eur-lex.europa.eu/eli/reg/2024/1689/oj · https://eur-lex.europa.eu/eli/reg/2026/1744/oj · https://publications.parliament.uk/pa/jt5902/jtselect/jtrights/160/report.html (checked on 14 October 2026: EUR-Lex answers 202 to automated download and opens in a browser; 403 to automated download)
- (apC-04) https://www.youtube.com/watch?v=9RvWcXVaAng
- (apC-05) https://www.legislation.gov.uk/eur/2016/679/article/22A · https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2026/03/automated-decisions-can-streamline-the-hiring-process-with-the-right-safeguards-in-place/ · https://ico.org.uk/about-the-ico/what-we-do/our-plans-for-new-and-updated-guidance/technology/
- (apC-06) https://www.legislation.gov.uk/eur/2016/679/article/22C · https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/artificial-intelligence/guidance-on-ai-and-data-protection/how-do-we-ensure-individual-rights-in-our-ai-systems/
- (apC-07) https://www.gov.uk/cma-cases/cloud-services-market-investigation · https://www.gov.uk/government/news/cma-announces-package-of-actions-on-business-software-and-cloud-services
- (apC-08) https://www.gov.uk/government/publications/ai-playbook-for-the-uk-government · https://www.judiciary.uk/guidance-and-resources/artificial-intelligence-ai-judicial-guidance-october-2025/ · https://assets.publishing.service.gov.uk/media/67aca2f7e400ae62338324bd/AI_Playbook_for_the_UK_Government__12_02_.pdf